Shipping & Returns
Everything you need to know about shipping, production times, and our return policy.
Production Times
All products are printed on demand. Production typically takes 2 to 5 business days, depending on the product type and current demand.
Shipping
Once production is complete, your order is shipped via standard carriers. Delivery times depend on your location.
You will receive a tracking number by email once your order ships.
Return Policy
You have 30 days from delivery to return your order if you are not completely satisfied. Contact us via our contact page with your order number and we will guide you through the return process; once we receive the item, we will issue a full refund. Return shipping costs are your responsibility. Custom portraits created from your photo are personalized items and can only be returned if they arrive damaged or defective.
Damaged or Defective Items
If your order arrives damaged or defective, we will replace it free of charge. To request a replacement:
- Contact us via our contact page within 7 days of delivery
- Include your order number
- Attach photos of the damage
We will review your request and ship a replacement within 2 business days of approval.